FAQ

FAQ: 

What times are “check-in” and “check out”?

Check-in is anytime after 4 pm Sunday- Thursday unless you have been otherwise notified by management. 

Check-in on Friday-Erev-Shabbos/Yomtov is at 1 PM unless you have been otherwise notified by management.  

Check out every day is at 10 AM. We offer a one-hour grace period until 11 AM.

Guests must be off the property no later than 11 AM unless previously arranged with management.  

We know you would like to walk into a spotless home and we take the necessary time to ensure that your expectations will not only be met but exceeded. If we can accommodate an early check-in, we will be more than happy to do so. Adding to your vacation time would be our greatest pleasure and we will contact you via cellphone on the day of your arrival if we can get you in early.

Check-out is 10 am with a grace period of up to one hour if needed.  Guests vacating their rental property past 11:10 am on the day of departure will be assessed a fee beginning at $100 with the maximum being the cost of one night’s posted rental rate, which will be charged without notice to the credit card on file.

Do we need to bring our own linens and towels?

No. All beds are made up in advance of your arrival and freshly laundered towels will be ready for you in the bathrooms.

Do you provide anything extra aside from what is listed above?

We realize that you have enough to prepare in advance whether you are flying in from out of town for a vacation or a Simcha or merely driving a few miles for a quick Shabbos getaway. Whether coming as a couple or bringing along children, packing all those suitcases can often detract from the enjoyment of the experience. With that in mind, our goal is to have the villa stocked in advance with as many things as possible for your convenience.

We provide you with a starter kit of toiletries to make that first shower or bath stress-free, enough laundry detergent to do those first few loads, an initial supply of toilet paper, several garbage bags, and a new roll of paper towels.

We also have at least one pack and play in each property and some offer two.
All of our homes are equipped with hi-chairs.

Do your properties all have kosher kitchens?

Yes.  Every vacation villa and suite offers a glatt kosher kitchen (chezkas kashrus) equipped with all major appliances, including a coffee maker. Please refer to each property page for a specific list of kitchen and home amenities.

You will also find a hot water urn for Shabbos and Yom Tov, an electric plata, and Shabbos lamps for each bedroom.  Additional basic Shabbos needs are already in the homes so there is no need to bring your own siddurim, benchers, challah board and knife, leichter, and havdalah candle.

If we do not want to cook while on vacation do you offer meal plans?

While we do not have our own on-site resident caterer, we are happy to refer you to local caterers or take-out establishments, all under proper hashgacha. Our goal is to make your time away from home as relaxing as possible, whether you are staying for three nights or three weeks.  

In addition, if you would like to have groceries and/or catered meals ready for you upon arrival, our concierge team will be happy to assist you so that you can check into your vacation home and sit right down to a welcome brunch or dinner.

Do you offer concierge service to help us with planning our vacation?

Most definitely! We pride ourselves in offering full concierge service from the time you reserve your stay until your vacation is over and you are on the way back home.

We can book for you local car services, reserve a table for you at the restaurants of your choice depending on your particular preference, arrange for table and chair rentals, bounce houses, and other backyard entertainment, entry into the attractions that would be best suited for yourselves and your family members, massage therapists, spas, health care aides, medical supplies, and much more.

Concierge service is a fee-based service; the amount is to be determined on a case-by-case basis.

How close are your villas to local shuls, a mikva, and kosher establishments?

All of our properties are within a short walking distance to many shuls and mikvahs. 

Lakewood and the surrounding areas boast countless kosher restaurants and grocery stores, many of them within walking distance from our rental properties.

In addition, our properties are located within short driving distances to the many Simcha halls in the area, eliminating the need to find a hotel that would not offer you the comforts of a private kosher villa.

Do you provide air conditioning and heat in your properties?

Yes.  All of the properties we manage and book have central air conditioning and central heat.

Where do we park our rental cars and is there a local car service if we do not have our own vehicle?

Each property has its own dedicated parking area for up to two cars or parking on the street. If you do not rent your own vehicle we will be happy to recommend local car service companies with “heimishe” drivers so you can rest assured your rides will be safe and pleasant.

Are the vacation properties cleaned daily and are there cleaning supplies provided?

You will find your villa in pristine condition upon check-in. We will be happy to make the necessary arrangements for those who prefer housekeeping service during their stay. You will be responsible to pay the staff on your own, keeping to certain guidelines previously arranged with our cleaning company. We do place basic cleaning supplies in every unit for your convenience.

What if I need to do laundry while I am on vacation?

There is a laundry room in every property with a washer/dryer, iron, and ironing board.  

What is your policy about smoking?

Smoking is not allowed inside any of our villas nor on the property itself.  Violation of this rule renders your booking invalid and can cause you to be asked to vacate the premises, forfeiting payments of any nights remaining in your booking.

Do you allow pets?

While we are pet lovers ourselves, we are unable to accommodate any pets in any of our rental properties.

What if something goes wrong during our stay?

We have a dedicated staff of plumbers, electricians, exterminators, and contractors who are all familiar with the workings of each property.
They are on call and will come to your property should the need arise, generally within hours. Reaching out to us as soon as you notice the need for repair or service will lessen its time to offer assistance and resolve the issue.

What will we be responsible for when we check out?

Aside from checking that you have taken with you all of your personal belongings, we ask that you remove all garbage to the bins outside before leaving your rental property, dispose of all food items that you are not taking with you – both perishable and non-perishable – and make sure all windows and doors are locked.  Any sealed food items that are left behind will be donated to worthy charitable causes.

Do you have a lost and found?

Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you.  We ask that you contact our Guest Services Team within 24 hours of your departure date; any items left unclaimed for more than 24 hours will be considered “hefker” and will be discarded or donated.

MORE ABOUT OUR COMPANY

 How long have you been in business?

Our sister company, Florida Kosher Villas LLC, has been in business since 2009, serving the vacationer who is looking for that perfect vacation in South Florida. Lakewood Hosts was “born” in 2016  as a result of our many satisfied clients who have requested that we find them suitable rental properties in Lakewood and surrounding areas.
Due to popular demand, we have branched out even more and offer vacation rentals in the Catskills, NY in such areas as Swan Lake & Woodridge, We have also branched out in Monsey, NY area and Myrtle Beach, SC.
We are constantly growing our inventory and expanding into new areas, to provide you with that perfect kosher vacation no matter where you choose to take your family.

What are your office hours?

Our office hours are 9.30 am to 7:30 pm, 5 days a week, except on Fridays when our office closes at 2:30 pm.
During off hours we check incoming emails and do our best to respond to voicemail messages in a timely fashion.

Why should we book our upcoming vacation with your company as opposed to other kosher vacation rental companies?

Just a few of the many reasons why you would want to book your next vacation with Lakewood Hosts LLC include the following:

  1. We have a devoted Guest Services Team available before, during, and after your stay on our staff.
  2. All of our properties are equipped with free dedicated WiFi connections.
  3. Every one of our homes is professionally cleaned and regularly maintained to ensure you have that “perfect stay.”
  4. Our properties are conveniently situated near shuls, mikvahs, kosher shopping and dining establishments, and a plethora of other attractions.